Position Overview: As a Customer Service Agent, you'll be the frontline representative for our pet-focused client, providing exceptional support to pet owners. Your love for animals will enhance customer interactions, ensuring that every pet parent feels valued and understood.

Key Responsibilities:

1. Customer Interaction:
• Respond to inquiries via phone and email regarding pet products, services, and deliveries.
• Provide knowledgeable guidance on products and services, drawing on your passion for pets.
2. Problem Resolution:
• Address and resolve customer complaints and concerns with empathy and understanding.
• Assist customers with product returns, deliveries, and troubleshooting.
3. Product Knowledge:
• Stay informed about the latest pet products, services, and trends in the industry.
• Share insights and recommendations based on personal experiences with pets.

Qualifications:

• Experience:
• Minimum 12 months of customer service experience essential.
• Must have Pets (non-negotiable).
• Skills:
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities and a patient, empathetic approach.
• Proficiency in using customer service software and tools.
• Attributes:
• A genuine love for animals and a commitment to their well-being.
• Ability to work in a fast-paced environment while maintaining a positive attitude.

Benefits:

• Basic salary and attendance bonus
• Group Life
• Access to a boutique Mugg & Bean, Afros Chicken Shop and a fully equipped canteen

This role is ideal for someone who combines customer service skills with a passion for pets, ensuring that every customer interaction promotes a positive experience for both pets and their owners.